Process Mapping

Process Mapping is a method for depicting a process, material or information flow in a diagrammatic form.

  • It represents the end to end process and should involve at least one person from each department – it’s a joint activity
  • It gives a logical step by step representation of a business
  • It is a method to identify who does what by identifying the key steps in a process
  • It is a powerful method for identifying value adding and non-value adding activities
  • It is a great way to gain a common understanding of the challenges facing a business
  • It is the act of getting people involved and the sharing of information that makes the process mapping process powerful.
  • It creates a sense of ownership and urgency which cannot be created when an individual creates a “theoretical” map from the comfort of their desk.

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